Our Policies


We are committed to safe, transparent and high-quality supports. Our key policies are set out below.

Privacy and Information Management Policy

How we collect, use, store, disclose and dispose of your information, and how we protect your right to privacy.

Read the policy

Participant Rights and Responsibilities Policy

Your legal and human rights, your right to informed choice and control, and your right to an advocate at any stage.

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Incident Management Policy

How incidents are acknowledged, responded to, managed and learned from, including reportable incidents.

Read the policy

We are adding more policies over time. If you have a question about any of them, please contact us or leave feedback.